Healthcare & Care Coordination Guidance
Helping veterans, caregivers, and families organize healthcare information, understand available resources, and prepare for productive conversations with healthcare professionals.
Veterans and families often face a confusing combination of appointments, referrals, records, providers, and administrative processes. Field Grade Advisory Group provides educational healthcare-navigation and organizational guidance designed to bring greater clarity to that complexity.
Under the day-to-day operational leadership of Brooke Hossfeld, MPH, CIC, MLS(ASCP)CM, our operating team helps clients understand how VA healthcare, community care, caregiver resources, and long-term support options may fit together.
Our role is to explain publicly available information, support administrative organization, and help clients prepare questions for their healthcare professionals. We do not diagnose conditions, recommend treatment, make medical decisions, or provide claim-specific VA benefits assistance.
BENEFITS FOR VETERANS AND FAMILIES
This service is designed to reduce administrative confusion and make healthcare information easier to manage.
Key benefits include:
- Clearer Understanding of Healthcare Resources
We explain general information about VA healthcare, community care, caregiver resources, and other healthcare-support options in plain language.
Better Preparation for Provider Communication
We help clients organize information and prepare questions for conversations with VA clinicians, community providers, care coordinators, and other licensed professionals.
Improved Records and Appointment Organization
We discuss practical methods for tracking appointments, referrals, test results, medications, providers, and important healthcare documents.
Support for Caregivers and Family Members
We help caregivers understand general healthcare processes, organize responsibilities, and identify publicly available support resources.
More Organized Decision-Making
By clarifying available resources and administrative processes, we help clients prepare for informed discussions with the professionals responsible for their care.
Long-Term Healthcare Planning
We help individuals and families organize information related to future care, caregiver involvement, accessibility, and quality-of-life considerations. Medical and treatment recommendations remain the responsibility of licensed healthcare professionals.
OUR PROCESS
Our process is designed to respect your time, reduce administrative confusion, and support clearer healthcare coordination.
1. Review the Organizational Need
Before the session, clients may provide a brief summary of their healthcare-navigation or coordination concerns. Any documents provided should be limited to information reasonably necessary for the agreed healthcare-organization purpose.
This service does not include reviewing records to support a VA claim or appeal.
2. Clarify Healthcare and Coordination Goals
We identify the administrative areas the client wants to improve, such as appointment preparation, provider communication, record organization, caregiver involvement, or long-term planning.
3. Map the Current Healthcare System
We discuss how the client currently receives care through VA healthcare, community providers, or both, and how appointments, referrals, and information are presently managed.
4. Identify Administrative Coordination Gaps
We help identify where records, referrals, scheduling information, or provider communications may be incomplete or difficult to track.
This is an administrative review—not a clinical evaluation, medical-record interpretation, or assessment of treatment quality.
5. Develop an Organizational Plan
We outline practical organizational steps, which may include:
• Creating an appointment-tracking system
• Organizing provider and facility information
• Preparing questions for healthcare appointments
• Tracking referrals and follow-up dates
• Clarifying caregiver and family responsibilities
• Identifying official healthcare-navigation resources
• Developing a personal healthcare-information checklist
6. Prepare for Professional Follow-Up
Clients leave with a clearer understanding of the administrative next steps and the questions they may wish to discuss with healthcare providers, VA personnel, licensed care coordinators, or other appropriate professionals.
READY TO ORGANIZE YOUR HEALTHCARE INFORMATION?
Schedule Healthcare & Care Coordination Guidance
If appointments, records, referrals, and provider communications have become difficult to manage, a Healthcare & Care Coordination Guidance session can help you create a clearer organizational approach.
You do not need to have every document in perfect order before scheduling. Begin with a brief description of the healthcare-navigation or organizational issue you would like to address.
Please do not upload unrelated medical information or VA claim and appeal materials through this service.
INDEPENDENCE AND PROFESSIONAL-SERVICES NOTICE
Field Grade Advisory Group is an independent, veteran-focused healthcare consulting firm led and managed by Brooke Hossfeld. The firm is not affiliated with the U.S. Department of Veterans Affairs.
This is an educational and administrative healthcare-navigation service. It does not constitute medical treatment, medical advice, licensed clinical case management, legal representation, or claim-specific VA benefits assistance.
Field Grade Advisory Group is not a VA-accredited representative and does not prepare, present, or prosecute claims for VA benefits. We do not guarantee healthcare access, program eligibility, benefits, or other outcomes.
